Frequently asked questions

Pulse is sold as modules, each priced per unit per year: network testing per agent, infrastructure monitoring per device, configuration backup and checks per device, certificate monitoring per certificate and reports per server. Pulse Complete bundles every module, priced per device. Without a key the server is free for 3 agents, 10 devices, 25 certificates and on-screen reports. See the pricing page for current prices.

Yes. A new server has a 30-day trial of every module: 10 agents, 50 devices, 100 certificates, reports and 10 backed-up devices.

Windows Server, Linux with systemd (x64 or ARM64) or Docker. Agents run on Windows, Linux and macOS, x64 or ARM64.

TCP and UDP 5280 for test traffic, TCP 5281 (TLS) for agent connections and TCP 5282 (HTTPS) for the web portal and the Manic Toolkit app. To monitor devices the server itself uses ICMP, UDP 161 (SNMP), TCP 22 (configuration backups) and any TCP or HTTP ports you check.

No. Agents only connect out to the server, so they work through NAT and site firewalls. The exception is an agent-to-agent test, which needs TCP and UDP 5280 allowed in on the target agent.

Only Manic Pulse tests, plus read-only system reports. It runs no commands or scripts and has no file access. Agents pin the server's certificate and have their own keys, and removing an agent disconnects it at once.

People have an administrator, operator or viewer role, and can turn on two-step sign-in. Link the server to Manic Control to let people sign in with their organisation account, including Active Directory or LDAP.

No. It all runs on your network, on a server you run yourself. Secrets such as SNMP, SSH and SMTP details, and configuration backups, are encrypted on the server.

Each module has its own key (they start with ITK1.), made in your account and added in the portal under Settings and licence. Keys are checked offline. If a licence ends there are 14 days of grace.